Club99 bilete's Privacy Policy

Introduction & Scope of Policy

Welcome to Club99 Bilete. This Privacy Policy applies to the Club99 Bilete website, mobile app, and all associated services. We understand how valuable your personal information is, and Club99 Bilete handles it with the utmost care.

Club99 Bilete operates in accordance with Bangladesh's data protection regulations and international standards. This Privacy Policy covers: what information is collected, why it is collected, how it is used, and how you can manage your own data.

What Information We Collect

Club99 Bilete collects different types of information depending on the situation. Full details are outlined below:

Information Provided at Registration

• Full Name & Date of Birth
• Mobile number and email address
• Home address and district
• Preferred payment method

Information Collected for KYC Verification

• National ID (NID) or passport copy
• Selfie or photo (where required)
• Bank account or mobile banking details

Automatically Collected Information

• IP address and device information
• Browser type and operating system information
• Platform activity logs and session data
• Data Collected via Cookies & Tracking Pixels

Purpose of Data Use

Club99 Bilete uses the information it collects solely for the following purposes:

Club99 Bilete never shares your information with third parties for marketing or advertising purposes. Promotional emails or SMS are only sent with your explicit consent.

Data Storage & Retention

Club99 bilete does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Active account data: retained for as long as the account remains active.
• Transaction records: retained for 5 years from the date of the last transaction.
• KYC documents: retained for up to 3 years after account closure.
• Activity Logs: Up to 12 months.

After the designated retention period, Club99 Bilete securely deletes your data following international data protection standards, ensuring it cannot be recovered under any circumstances.

Sharing Information with Third Parties

Club99 Bilete does not share your information with third parties under normal circumstances. However, limited sharing may occur in specific situations:

• Payment Gateway: Necessary information is shared with bKash, Nagad, and similar services to process transactions.
• Legal Authorities: We may be required to disclose information in compliance with a court order or government directive.
• Technology Partners: Technology service providers used to operate the platform are bound by strict confidentiality agreements.

Cookies & Tracking Policy

Club99 bilete uses cookies on its website and app. Cookies are small data files stored on your device.

Cookie Types

• Essential Cookies: Essential for login sessions and security.
• Performance Cookies: Improves platform speed and performance.
• Preference Cookies: Remembers your language and settings.
• Analytics Cookies: To understand user behavior and improve the quality of our services.

You can manage or disable cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features of the platform.

Your Rights & Controls

Club99 Bilete believes you have full ownership over your personal data. You may exercise the following rights at any time:

To exercise these rights support@club99bilete.netto email Club99 Bilete. We will respond to your request within 30 business days.

Children's Privacy Protection

Club99 Bilete strictly does not provide services to anyone under 18. Our privacy policy takes special precautions to protect children's data.

• Age is verified at the time of registration.
• No data from minors is collected or stored.
• If a minor's account is opened by mistake, it will be closed immediately.

If you suspect that a minor is using Club99 Bilete, please contact us immediately support@club99bilete.netto let us know.

Data Security Measures

Club99 Bilete uses industry-leading technology to protect your data:

• 256-bit SSL Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall Protection: Advanced firewall to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by independent external experts.
• Anti-Fraud System: Automated fraud detection system.

Contact & Policy Updates

Club99 Bilete may update this Privacy Policy when necessary. Members will be notified of any significant changes via email or in-app notification. The latest version of the policy will always be available on this page.

For any questions or complaints regarding our privacy policy:

• Email: support@club99bilete.net
• Live Chat: Directly through the Club99 Bilete website or app.